Online store’s delivery terms
In force from 01/06/2016
General information about the online store
The products of the online store are sold by Goodwiller Oy, business ID 2532512-7. We sell products to private individuals over 18-years-old in Finland and the EU area. We reserve the right to change the prices and delivery costs.
How to order:
In principle, the products are ordered over the Internet at www.promilless.fi via the shopping basket.
All orders are confirmed with an email, which indicates the price of the order, delivery fees and the ordered products. The receipt of an order confirmation requires the notification of an email address in connection with the order.
The customer agrees to the valid delivery terms in connection with each order.
We shall send an order confirmation by email, which indicates the following:
- ordered product
- status of order (paid)
- address to which the ordered product shall be delivered
Products and their shipping costs will be paid when placing the order. The following payment methods are available at the online store: Nordea, Osuuspankki, Danske Bank, Aktia, Nooa, POP banks, Savings banks, Handelsbanken, S-Pankki, Ålandsbanken and payment cards Visa, Mastercard and American Express. Payments are completed via Paytrail Oyj’s website.
Payment service provider:
The payment brokerage service implementer and the payment service provider is Paytrail Oyj (2122839-7) in co-operation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on the account statement or card invoice and will forward the payment to the merchant. Paytrail Oyj has a payment institution license. In reclamation cases, please primarily contact the product supplier.
Paytrail Oyj, Business ID: 2122839-7
Phone: 0207 181830
The payment brokerage service related to online banking transactions is implemented by Paytrail Oyj (2122839-7) in co-operation with Finnish banks and credit institutions. As far as the customer is concerned, the service functions just like conventional online banking.
Depending on bank connections, the delivery time is usually 1-3 business days from the payment of the invoice/product.
Exceptional delivery times shall be notified on Goodwiller Oy’s – promilless.fi / online store’s homepage.
Delivery method and delivery fees
The delivery fees include postage and packaging costs. You can see the delivery fees, once you have selected the payment and delivery method in the shopping basket. We shall deliver orders as letter deliveries.
Exchange and return terms
Customers have a 14-day right of exchange and return in accordance with the Finnish Consumer Act. The right to return only applies to resaleable and useable products that are in their original packaging.
Include the following information with the return:
- your customer/order number, your name, your address and your phone number
- your bank account number
- as well as a copy of Goodwiller Oy’s order confirmation
Postal return address:
PO Box 3023, 22111 Mariehamn
We do not accept returns that are made more than 14 days after delivery. When a return has been accepted, the funds shall be returned directly to your account after the receipt and processing of the return.
Problem situations during transport and in case of faulty products
If a product is lost during delivery, faulty, or the wrong product has been delivered to the customer, the customer must notify the error, without delay, by email email@example.com or by post:
A notification about an incorrect delivery or faulty products must be made within 14 days from receiving the product. If the package is damaged by Post, a reclamation to Post must be made for the product immediately.
We reserve the right to review our delivery terms. Prior to ordering, the customer must familiarise in any delivery terms valid at that time.
Goodwiller Oy shall process all customer details with complete confidentiality.
Goodwiller Oy agrees to not disclose any customer details to third parties.